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Your Data, Protected

"I Don't Know" should never apply to data security.

We act as the guardians of your digital information, ensuring your business and your customers remain safe in a complex world.

A workspace with architectural blueprints, wooden ruler, and sharp technical pencils, illustrating the careful planning and structural integrity required for data protection.

Last Updated: MAY 2, 2026

Innovation requires trust, and trust requires transparency. We treat your digital information with the exact same respect as your physical storefront. IDK Solutions translates complex digital tools into simple business growth for South African SMEs.

01What information do we collect from your shop?

We only collect the basic details needed to build your website and keep your daily tools running smoothly. This includes your contact info and the details your customers type into your new booking forms.

  • /Your basic contact details to establish our partnership.
  • /Daily transaction numbers so we can generate your simple weekly reports.
  • /The information your customers provide via the websites or apps we build for you.
02How do we use your business data?

We use your data to keep your digital storefront open and generate the numbers that help you make smart choices. We never sell your information to anyone else.

We use your data to:

  • /Deploy and maintain your Core Website and custom tools.
  • /Send you clear, weekly numbers so you know exactly what is working.
  • /Communicate with you regarding system updates or your 90-day game plan.
03Who else sees your information?

We use trusted background tools to build your systems quickly and keep your investments low. We check every single tool to make sure it is safe before we ever connect it to your shop.

We do not share your data with shady marketing networks or unauthorized vendors. Your information only passes through the secure systems required to keep your website online.

04Who owns your customer list?

You do. Your relationship with your local customers is your most valuable asset. We build the digital system to hold their details safely, but the list belongs 100% to you.

We will never contact your customers directly or use their data for our own marketing purposes. We are your dedicated tech partner, not your competitor.

05How do we keep your shop safe from hackers?

We act as your digital security guard. We use modern locks to keep bad actors out, and we back up your site every single day so you never lose your hard work.

Digital security is just like locking the doors of your physical shop at night. While no system on earth is perfect, we monitor the perimeter so you can focus on the floor.

06What control do you have over your data?

You are always in complete control. You can ask us to show you, fix, or delete any information we hold about your business at any time.

  • /Access: You can request a full copy of the data we hold on your business.
  • /Correction: You can ask us to fix any wrong details in your records.
  • /Deletion: You can request the deletion of your account.

Reply to outreach@idksolutions.co.za. We'll come back within one business day.