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The Fine Print, Translated

We believe in clear expectations, not legal mazes.

Here is the straightforward framework we use to protect your business and ensure our partnership drives real results.

A close-up of a firm handshake between two people in a warm, inviting cafe setting, symbolizing trust, mutual agreement, and a straightforward business partnership.

Last Updated: MAY 2, 2026

Innovation requires trust, and trust requires transparency. We are not interested in trapping you in legal mazes. IDK Solutions translates complex digital tools into simple business growth for South African SMEs.

01What is the plain English summary?

We value your time. If you do not read the full document immediately, here are the core principles of how we work together:

  • /We act as your dedicated tech partner, not just a vendor.
  • /We operate on clear, honest investments – zero hidden fees.
  • /You own your customer data.
  • /Trading your 'I don't know' for a business that grows is a two-way street.
02What exactly are we building for you?

Unlike traditional agencies that sell confusing hourly rates, IDK Solutions provides clear productized packages like SPARK, IGNITE, and BLAZE, alongside custom software through our FORGE and VENTURE tiers.

Your specific deliverables are defined in your project roadmap. Any work outside that original scope will be discussed and quoted separately as a new investment.

03How do our payment plans work?

We use honest payment plans built for the real-world cash flow of a South African business. We do not do hidden surprises at the end of the month.

  • /Standard Packages: We use options like 'The Fair Split' or 'Pay Upfront & Save'.
  • /Custom Builds: We use 'Pay As We Build' or 'Pay For Results'.
  • /Partnerships: Our Core packages require a 12-month partnership commitment.
04What is expected of you?

We can build the engine, but you have to drive the car. To meet our deadlines, we rely on you to provide feedback and content on time.

If a project stalls for an extended period because we cannot reach you, we may pause the work to protect both of our time.

05Who owns the final website and data?

We don't hold your ideas hostage. Here is how ownership works when you partner with us:

  • /You own your brand identity, customer lists, and content from day one.
  • /For custom FORGE builds, you own 100% of the code when the job is done.
  • /For our core packages, full license rights transfer to you after the 12-month partnership.
06What happens if the internet breaks?

We handle the boring tech stuff behind the scenes. We keep your site fast, lock it down from hackers, and back it up.

However, IDK Solutions cannot be held legally liable for damages caused by third-party global outages, cyber-attacks, or sudden Google algorithm changes. We promise to act as your shield and fix things as fast as possible when the digital world gets messy.